Privacy Policy

The General Data Protection Regulation, more commonly known as GDPR, comes into effect on 25th May 2018.  This protects your individual privacy and your rights to know any details held about you.

Merrydale Manor’s Privacy Policy is intended to give you a clear guide to this below.  It will be updated periodically but you will always be able to view it here, or on request by emailing [email protected]

  1. Who is collecting the data?

Merrydale Manor – a partnership located at Merrydale Manor, Chelford Lane, Over Peover, Knutsford WA16 8UG.

Email: [email protected]

Website: https://www.merrydalemanor.com

Tel Number: 01565 724060

Our team at sister venue Colshaw Hall  may also collect your data as they are also responsible for managing the venue. You can see their privacy policy at www.colshawhall.com.

  1. The personal data we collect and why we collect it

With your consent, we will collect information from people that enquire about our services as follows:

  • Name/Address/Phone Number/Email Address(es)
  • Whether you would like to hear more about our venue
  • Where you heard about us.

We will not collect the above data without your consent and without giving you access to our privacy policy.  We may use this information for marketing but only related to that you have consented to. We keep this data for a six month period.

With your consent, we will collect information from people that book with us as follows:

  • Name/Address/Phone Number/Email Address(es)
  • Whether you would like to hear more about our venue
  • Where you heard about us.
  • Date of event and requirements associated with the event.

We require this information in order to simply contact you and provide an understanding of your demands and needs. We do not collect or retain any sensitive information.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website  so if you’re unsure, have a look at their privacy policy on their website.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Google Analytics

Merrydale Manor uses Google Analytics to track the performance of its website. This collects non-personalised data.

3) Will the data be shared with any other third parties?

 We only share your information with Irlam Warburton Events who are our sister company offering event planning service.  We will only share your data with Irlam Warburton Events if you give us consent to do so.  You can read their privacy policy here.

4) How long we retain your data

We keep contact forms from visits to our venue and enquiries/registrations on the website for 6 months.  We keep customer records for 12 months after the event has finished and the final invoice is settled.

5) What rights you have over your data

At any time, you can request to receive a copy of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

6) How we keep your data safe.

We promise to keep your data safe and secure. Website data is safeguarded to European data protection standards with secured hosting.  We have a member of staff trained in data protection.  In the event of a breach of data is discovered, we will notify the ICO within 72 hours and the individuals where relevant.

7) How to make a complaint or find out more?

If you have any concerns about this privacy policy or your data, please send us an email at [email protected] and we will do our best to address it.